Returns
Thank you for shopping with Salon Privé. salonprive.shop is operated by Salon Prive LLC. If you are not satisfied with your purchase, you have 14 days from your order date to make a return.
To be eligible for a return, an item must be unused and in the same condition that you received it. Please note: The removal of the original tags will be construed as evidence that a product has been used and will therefore not be eligible for return. Your return also needs to include the proof of your purchase.
Please e-mail us with your intent to return your purchase together with the reason to returns@salonprive.shop , we will e-mail you back with shipping instructions.
Shipping
You will be responsible for covering return shipping costs. Based on the reason for the return, Salon Privé Shop may at its own discretion, on an ex-gratia basis, decide to assist with a specific return.
Refunds
You will receive a refund in the form of a credit to your original payment method within 5 days of us receiving your return. There is no restocking fee. Shipping costs for the original order can unfortunately not be refunded.
Please note: Taxes and Import duties will only be refunded if they were originally included in the purchase price.
The following products cannot be returned:
- Products that are personalized, bespoke, altered or otherwise made to your specification
- Beauty products, fragrances, and pharmaceutical products
- Certain accessories (hosiery and pierced earrings)
- Underwear, nightwear, and swimwear, unless the protective adhesive strip is still in place and the item is in a salable condition
- Mattresses, divans (where they come as part of a set with a mattress), duvets, mattress toppers/protectors or pillows
- Any other products designated as non-refundable at the time of purchase
- Fur items and exotic skins
- Limited-edition items
Please note that special Terms and Conditions apply regarding returns of furniture. Please contact our Customer Care department for details at returns@salonprive.shop