Thank you for visiting and shopping at Salonprive.shop. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
| Vendor | Shipment method | Estimated delivery time | Shipment cost | World Wide Shipment cost |
| Ambersouk Jewellery | DHL EXPRESS | 3-7 business days | Free | Free |
| Roselinde Accessories | DHL EXPRESS | 3-7 business days | Spain: free | £15 |
| Lorenzo Belenguer | DHL EXPRESS | 3-7 business days | Standard DHL Express rates | Standard DHL Express rates |
| Kmana | DHL EXPRESS | 3-7 business days | Standard DHL Express rates | Standard DHL Express rates |
| NNK Cosmetics | DHL EXPRESS | 3-7 business days | Standard DHL Express rates | Standard DHL Express rates |
| Yolancris | DHL EXPRESS | 3-7 business days | Standard DHL Express rates | Standard DHL Express rates |
| Elmira Medins | DHL EXPRESS | 3-7 business days | Free | Free |
*These rates are subject to change without notice. Delivery delays can occasionally occur.
INTERNATIONAL SHIPMENT
Salon Privé ships to any and all formal addresses served by DHL Express worldwide.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
Salon Privé is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES
- Salon Privé is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at returns@salonprivegroup.com to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
- Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. Salon Privé uses DHL Express which includes tracking. If an alternative form of postage is required, contact customer service to discuss options.
- Some parcels sent overseas could be held by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Salonprive.shop is not liable to pay such fees and is not responsible for the rejection of your parcel.
