These terms and conditions set out all you need to know about your use of our Website (Salonprive.shop), or sub-domains thereof, together with any websites operated by us or on our behalf). These Terms also apply if we provide services through a mobile application or desktop application of ourselves or an affiliated company.
We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are currently only available in English.
This website is operated by Salon Prive Group UK Limited, a company duly registered in England and Wales. Our registered office address is Kemp House, 152 – 160 City Rd, London EC1V 2NX.
The Services we offer allow you to search through the Website and purchase products from a large number of Partners and brands worldwide. As part of the Services, we also provide some ancillary services such as arranging delivery of your purchases or providing customer service assistance.
When you purchase products through our website, it is important to note that the contract for those purchases are between yourself and one of our partners. You may not be purchasing from us but we have been authorized by these third-party retailers (Partners) to act as their agent. It is important that you understand that the contract for the purchase of the products is between you and the relevant Partner.
We’ll make sure your package arrives safely at its destination, and we’re here to help you get it there! When ordering from our site, please note that the delivery logistics service is being provided by our Supplier Partners. As such, entering into this contract might mean agreeing to a charge for these services which will be shown at checkout before purchase of products.
Our liability to you in relation to the Services
If in providing the Services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence. We will however not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services.
We try our best to accurately depict the products that we sell. However, as descriptions are provided by the Partners themselves and not us, there may be discrepancies in what you see on your screen versus what is listed or other inaccurate information. We advise customers with any concerns about a product’s description to contact Customer Service for more details before making their purchase decision final.
If an item you have ordered is not as described, is flawed or of a lower quality, you can follow the steps as described in our Returns procedure and we will liaise with the Partner on your behalf. Once the item is received by the relevant Partner, you will receive a full refund of the defective product, or alternatively a discount, replacement or repair for the item where possible. This will be agreed upon a case by case basis.
Ordering and Payment
To order products you must be a legal adult and have the funds to back up your purchase. If this is not true, then please refrain from placing an order! To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are promising that all details you provide are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.
The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order on each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).
Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, as this information is provided to us by the Partners, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Partner, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.
The delivery costs (which will include VAT charged by us) will vary depending on the products that you have ordered and your delivery address. Please refer to the “Shipping Information” section for further details. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the “Total Cost” amount shown on the order summary page).
Depending on your delivery address, different taxation rules and additional charges may also apply. If you are shipping items from a Partner outside of your territory, you may need to pay import duties upon receipt of the products. We will notify you during the checkout process if import duties are included or you may have to pay them upon receipt of the products. If they are not included, neither we nor the Partner have any control over these charges and we cannot always advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order.
The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch. Our Partners supply delivery services to you and we will try to ensure that your order is delivered by the estimated delivery date if given, but there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.
Third-Party Products and Services on the Website
The Website may contain services and/or products (including add-ons and applications) offered by third parties other than our Partners. Your use of these Third Party Products and Services may be subject to additional terms and conditions which we recommend you review before first using such Third Party Products and Services and continue to review for any changes. We disclaim any responsibility or liability for or in connection with your use of any Third Party Products and Services. We reserve the right to suspend, withdraw, terminate and/or amend your access to the Websites and/or Services, including but not limited to Third Party Products and Services, in the event that you breach any Third Party Products and Services’ terms and conditions. Use of Third Party Products and Services is entirely at your own risk.
Our liability in relation to the Website
We may update or change the Website or its contents at any time. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only. Information provided is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.
Intellectual property, software and content
We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same). The rights on the Website and the Content are protected. All such rights are reserved.
Other important information
Severability – Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.
Waiver – If you breach these Terms and Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to avail ourselves of all rights and remedies.
Entire agreement – These Terms and Conditions constitute the entire agreement between the parties and supersede any and all earlier agreements.
Events outside of our control – Neither our Partners nor ourselves will be liable or responsible for any failure to perform, or any delay in performance, or any of our obligations to you if such failure or delay is caused by an event outside of our control.